How long will it take to get my order?
Once an order is placed for a featured weekly design, it usually takes 7-10 business days from the close of the feature week for us to print and process it. If you’re ordering from the Cold Storage Store or an Excess Frost Grab Bag tee your order is 7-10 business days from the date you order. After your order is processed it will be shipped. Time in transit for shipping from our warehouse to your front door can take anywhere from a few days to several weeks, depending on your location on the globe.
How Much Does Shipping Cost?
For orders within the continental U.S., shipping starts at $7 (per shirt) for USPS Priority Mail Service.
How Are My Shirts Packaged?
For orders of three or less shirts (depending on shirt sizes) we use an opaque poly mailer. The packing slip is on the outside of the mailer along with your shipping information.
Do You Ship To My Country?
We pretty much ship all over the world, use the shipping estimator at checkout to find out for sure, if US Post ships there you’ll get it!
What Is Your Return Policy?
If you need to return your shirt due to a manufacturer’s defect or because you received the wrong shirt, please
contact us to request return instructions. All returns must be within 30 days from the date of purchase and item(s)
must be unworn and unwashed. Please include your order number in the subject line of the email. Be aware that due to the extreme limited-edition nature of our products, exchanges are usually not possible.
If you still have a question we haven’t answered, feel free to drop us a line. We are pretty good about responding to email within the hour – but if we are slammed it could take up to 3 business days to get back to you. Also, we always answer the nice people back first.