Got A Question?

So what’s GraphicLab all about anyway?

GraphicLab is where creativity is a science and the result is the greatest T-shirts on the net. Every week brings a new countdown our latest development.

What happened to last week’s tee or any of the other previous tees?

At the end of each week the designs are released into the wild never to return to the Lab, so if you see it, you like it you should get it!

So you really only have ONE shirt for sale at a time on your entire site?

Yep. See above.

What day & time does the new shirt go up for sale each week?

Usually every Sunday, right around 12 Midnight Pacific Time.

What kind of shirts do you print on?

We print on high-quality “regular-fit” tees that are made of 100% ringspun cotton. They’re super comfortable and fit great.

How are your shirts printed?

We print all of our tees using state-of-the-art screen-printing processes. Only the highest quality printing goes on here if you want cheap and lame go someplace else!

How do your shirts fit?

This should help. View size chart.

Do your shirts shrink?

Since our shirts are made from 100% cotton, they will shrink a little when you wash them. However, if you want them to shrink as little as possible, we recommend washing your GraphicLab shirts in cold water and hanging them to dry. If for some reason you want your shirts to shrink a lot, then wash them in hot water and dry them in the dryer on high. The normal routine of wash cold, dry low should be just fine for those who are used to washing their tees in the washer and dryer.

Who designs your tees?

Most of our tees are designed by our hand picked test subjects, uh, we mean talented in-house artists. Occasionally someone here at GraphicLab will take a crack at designing a shirt.

Do the artists get paid?

They do. We pay each artist $1 per shirt sold AND the artist keeps full rights to their design. After a design’s week-long stint on GraphicLab it is free to walk the Earth to go on adventures and stuff.

How and when do artists get paid?

Within 2 weeks after the design closes on GraphicLab , we will transfer the artist’s earnings through Paypal.

How do I submit a design to your site for consideration?

I want to submit a design!

How long will it take to get my order?

Once an order is placed for a featured weekly design, it usually takes 7-10 business days from the close of the feature week for us to print and process it. If you’re ordering from the Cold Storage Store or an Excess Frost Grab Bag tee your order is 7-10 business days from the date you order. ¬†After your order is processed it will be shipped. Time in transit for shipping from our warehouse to your front door can take anywhere from a few days to several weeks, depending on your location on the globe.

How much does shipping cost?

For orders within the continental U.S., shipping starts at $3 (per shirt) for USPS Mail Service.

How are my shirts packaged?

For orders of three or less shirts (depending on shirt sizes) we use a 1-side transparent/1-side opaque poly mailer. The packing slip is on the outside of the mailer along with your shipping information.

Do you ship to my country?

We ship all over the world! Here is our current list of countries we ship to, if you see your country on the list then we ship there.

 

 

What is your privacy policy?

To read our privacy policy, please go here.

What is your return policy?

If you need to return your shirt due to a manufacturer’s defect or because you received the wrong shirt, please
contact us to request return instructions. All returns must be within 30 days from the date of purchase and item(s)
must be unworn and unwashed. Please include your order number in the subject line of the email. Be aware that due to the extreme limited-edition nature of our products, exchanges are usually not possible.

Is my credit card transaction secure on your site?

Yes. We use industry-standard SSL (secure sockets layer) encryption for all credit card information. Feel free to click on the security icons in our checkout process to verify that your information is safe.

Contact Us

If you still have a question we haven’t answered, feel free to drop us a line. We are pretty good about responding to email within the hour – but if we are slammed it could take up to 3 business days to get back to you. Also, we always answer the nice people back first.